311.23 Good Cause: Notifying the Division of Child Support Services (DCSS) (FAM)

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Notify DCSS of all good cause claims and decisions by doing the following:

• *Scan DFA Form 754B, Good Cause Claim for Non-Cooperation with Child Support, and DCSS Forms 725/726 into the client’s electronic case file, when the forms are completed.

• Upon receiving Form 754B, DCSS will suspend all child support activity until a decision has been reached on the claim.

• When the final decision has been made on the good cause claim by the DFA Supervisor, prepare and *scan DFA Form 780, Good Cause Decision Sheet, with copies of the supporting documentation, into the *client’s electronic case file.*

• Finally, prepare, scan, and send DFA Form 781, Good Cause Claim/FVO Decision, to the client.

*New HEIGHTS shares scanned information associated with Child Support Services with "OnBase," the DCSS electronic case management system, as the shared documents are released. The shared information may include:

• DCSS Form 725, Application for Child Support Services;

• DCSS Form 726, Grandparent Information;

• DFA Form 754B, Good Cause Claim for Non-Cooperation with Child Support;

• DCSS Form S637, Safeguard Request;

• DFA Form 754C, Request for Family/Domestic Violence Option;

• DFA Form 780, Good Cause Decision Sheet;

• the child’s birth certificate; and

• the TANF client’s family/domestic violence (FDV) statement.

Each morning, OnBase will list any new information that has been electronically sent from New HEIGHTS.