808.17 Service Determination Appointment (SDA) and Ongoing Assessments (FAM)

SR 11-33 Dated 08/11

Previous Policy


The service determination appointment (SDA) is conducted by an NHEP Employment Counselor Specialist (ECS). Ongoing assessments are conducted to update the Employability Plan (EP).


The purpose of the assessment process is to:

• determine the individuals ability to become employed;

• determine the individuals short and long-term employment goals;

• assess potential barriers to employment; and

• determine the appropriate NHEP activities and support services needed for an individual and their family to become self-sufficient.

Service Determination Appointment Procedures


• Form NHEP223, *Job Search Log, for Job Search activity participation hours and job search efforts;

• Form NHEP267, Job Readiness Activity Verification Form, for Job Readiness activity participation hours and job readiness efforts; and

• Form NHEP225, NHEP Planning for Success: Job Readiness Portfolio, for completeness:

The NHEP Portfolio:

• allows the NHEP participant to:

assess interests, skills, and barriers to employment; and

target employment needs and long-term goals to use in the development of the EP.

• provides the ECS with:

- a tool to assess the participants readiness for the labor market;

- information a participant may provide to a prospective employer;

- the participants reading and writing ability;

- the participants ability to follow instructions; and

• is used to discuss with the participant the potential issues that affect the participants ability to:

- obtain and retain employment;

- become economically self-sufficient, independent of FANF financial assistance; and

- access services to address identified issues.

Conduct an individualized assessment and enter into New HEIGHTS the:

• employment history;

• employment and/or training preference;

• educational history, skills, and abilities;

• potential barriers to immediate employment or employment preparation, including:

- the need for NH Child Care Scholarship, transportation, or other support service;

- claims that the individual or a family member are or have been a victim of domestic violence;

- health problems that may affect NHEP participation;

- immediate issues or family circumstances, including serious problems involving children, that need to be resolved prior to participation; and

• any other factors that should be considered before enrollment in an NHEP activity.

Participant Requirements

Participants must attend all appointments arranged by the ECS to complete the assessment process, including but not limited to:

• interviews and orientation;

• job search/job readiness workshops;

• vocational testing and interpretation;

• employment counseling; and

• EP development.

Service Determination Appointment Requirements

The SDA is conducted on an individual basis.

Use Form NHEP223 and Form NHEP267 to verify participation hours and assess compliance with Job Search and Job Readiness efforts. Discuss any concerns about participation resulting from reviewing Form NHEP223 and Form NHEP267 with the participant. Collect information on the individuals circumstances. Use this information and the completed Form NHEP225 activities to identify the individuals needs and to develop an EP. The ECS completes an EP for each NHEP participant.

All individuals are referred to approved core and secondary activities with the exception of participants who:

• are determined by the ECS to have serious and substantial personal barriers to employment;

• attend or are required to attend full-time educational programs or alternative educational activities directed toward the attainment of a high school diploma or the equivalent;

• express a desire to attend full-time educational programs, or alternative educational activities, directed toward the attainment of a high school diploma or the equivalent, and are referred by the ECS; or

• are determined by the ECS to meet the requirements for education or vocational skills training.

Ongoing Assessment Procedures

As part of the ongoing assessment, the ECS must:

• monitor support service use by reviewing verifications and payment history;

• monitor and verify activity participation to determine if the individual is making satisfactory progress;

• monitor the individuals compliance with activity requirements;

• monitor and determine if the individual is meeting participation requirements; and

• assess the need for referral to other community services or NHEP activities. See Barrier Resolution for further information.

Satisfactory Progress

The ECS must determine if an individual is making satisfactory progress in an activity. The organization or agency, educational or training facility, or employer or provider, set the minimum standards for an activity to measure the NHEP individuals:

• proficiency level in an activity; and

• ability to complete the activity in a timely manner.

Satisfactory progress in an activity means the individual is meeting the minimum standards. Some measures of satisfactory progress may include:

• academic grades;

• progress/evaluation reports;

• attendance;

• keeping on schedule for the customary progression in the activity; and

• completing steps in an activity towards an award, degree, or certificate.

If the participant is not making satisfactory progress in an NHEP activity, determine the reason(s) for the lack of satisfactory progress and either:

• modify the activity requirements; or

• refer the individual to another activity.