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At application and redeterminations, individuals have primary responsibility for providing evidence to verify eligibility or compliance with an eligibility requirement. However, if a recipient is reporting a change during the period prior to a regularly scheduled redetermination, verification requirements are different.
For discovered or reported changes during the redetermination period, see:
• PART 147, ACTIONS ON CHANGES;
• PART 151, CHANGES THAT INCREASE BENEFITS; and
• PART 153, CHANGES THAT DECREASE BENEFITS.
At applications and redeterminations, the Department must do all of the following:
• inform individuals of what they must do or what information is needed;
• allow up to 10 calendar days for the individual to comply or to advise the District Office that the requested information cannot be obtained;
• assist the individual, upon request, in identifying alternate information when the information originally requested cannot be obtained;
• assist the individual in designating a collateral contact, if requested;
• evaluate the information to ensure the accuracy of the documentation; and
• accept accurate documentation given by the individual or collateral sources.
Documentary evidence may be provided in person, through the mail, or through an authorized representative.