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Notify DCSS of all good cause claims and decisions by doing the following:
• *Scan DFA Form 754B, Good Cause Claim for Non-Cooperation with Child Support, and DCSS Forms 725/726 into the client’s electronic case file, when the forms are completed.
• Upon receiving Form 754B, DCSS will suspend all child support activity until a decision has been reached on the claim.
• When the final decision has been made on the good cause claim by the DFA Supervisor, prepare and *scan DFA Form 780, Good Cause Decision Sheet, with copies of the supporting documentation, into the *client’s electronic case file.*
• Finally, prepare, scan, and send DFA Form 781, Good Cause Claim/FVO Decision, to the client.
*New HEIGHTS shares scanned information associated with Child Support Services with "OnBase," the DCSS electronic case management system, as the shared documents are released. The shared information may include:
• DCSS Form 725, Application for Child Support Services;
• DCSS Form 726, Grandparent Information;
• DFA Form 754B, Good Cause Claim for Non-Cooperation with Child Support;
• DCSS Form S637, Safeguard Request;
• DFA Form 754C, Request for Family/Domestic Violence Option;
• DFA Form 780, Good Cause Decision Sheet;
• the child’s birth certificate; and
• the TANF client’s family/domestic violence (FDV) statement.
Each morning, OnBase will list any new information that has been electronically sent from New HEIGHTS.