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Previous Policy |
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See the General Manual, Item 31, Complaints and Fair Hearings. If any individual or authorized representative expresses dissatisfaction with a decision regarding benefits or services, take all of the following steps:
1. Explain the basis for the decision and the applicable policy requirements.
2. Provide the individual an opportunity to have a conference with the supervisor.
If the individual requests a conference after a denial for expedited service, schedule the conference within 2 work days unless the individual prefers a later date.
3. Provide the individual an opportunity to request a fair hearing.