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Previous Policy |
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If the eligibility decision is delayed beyond the 30th calendar day after the application date and the Division of Family Assistance (DFA) caused the delay in the first 30 days, send a written notice to the individual informing them that:
• the application is pending,
• what action(s), if any, they must take to complete the process,
• they must report all changes which have occurred since the application was filed, and
• the application will be denied if they fail to take the required action within 60 days of the date the application was filed.
If the Division delays the eligibility decision beyond the 60th day after the application date and the eligibility information is otherwise complete, continue processing the application.
If the individual is eventually determined eligible, provide benefits retroactive to the original date of application.
If the individual is eventually found ineligible, deny the application. The individual is not entitled to retroactive benefits.
A delay is caused by the Division if the worker fails to do any of the following:
• schedule a second interview appointment if the individual failed to appear for the first appointment but requested a second appointment within the 30-day period,
• inform the individual of work registration requirements and allow at least 10 calendar days from the date of notification for compliance,
• offer help in obtaining verification and allow at least 10 calendar days for the individual to provide missing verification, or
• offer help in completing Form 800.