Families & Children Women Teens Adults Seniors People with Disabilities

Electronic Benefits Transfer (EBT)

Electronic Benefits Transfer (EBT) is one method used to deliver benefits by the Division of Family Assistance. Benefits automatically transfer to accounts that have been set up for food and cash assistance programs and then accessed using an EBT (debit) card at participating Quest retail and Automated Teller Machine (ATM) locations.

Online EBT Customer Service at www.ebtedge.com.

The following DFA programs are eligible to receive benefits using EBT:

Food Stamps
Temporary Assistance for Needy Families program (TANF)
Aid to the Needy Blind (ANB)
Old Age Assistance (OAA)
Aid to the Permanently and Totally Disabled (APTD)

EBT Account Information and Customer Service

For account balances, transaction history and other information about your EBT account visit www.ebtedge.com.

Unable to access your account online?

Assistance is also available by calling the 24-hour EBT customer service center at (888) 997-9777.

Identity Theft- Protect Your EBT Benefits!

If someone calls you, don't give them personal information such as your social security number, EBT card number, or EBT pin.

Even if the caller claims to be a local agency worker, a State, a Federal or an EBT official, DO NOT give them your personal information.

If you suspect or know:

That your card or card number has been stolen;
That someone not authorized by you has gained access to your pin: or
That someone has gained information about your identity that may result in your benefits being stolen.

Then follow these three steps:

You must contact EBT Customer Services (888-997-9777) to report your EBT card stolen. EBT Customer Services will deactivate your card so that no one else can use it.
Contact your local District Office to change your pin or log into the EBT cardholder Web site at www.ebtedge.com to change your pin.
If there is still a concern request a password for your EBT account by contacting your local District Office. Once there is a password no one can get account information without knowing the password.
Note: No one has the right to ask for your pin number this includes retailers and city welfare agencies. The pin number for your EBT account protects your information and benefits.
Announcement Regarding Changes to EBT ATM Withdrawals (English) (Spanish)