There have been reports of the general public receiving unsolicited calls from what appears to be the SNAP toll free information hotline number: 1-800-221-5689. The unsolicited callers are requesting personal information offering assistance for filling out a SNAP (Supplemental Nutrition Assistance Program) application or other non-SNAP related services such as home security systems. Never provide personal information or your credit card number over the phone to unsolicited callers. This outside entity that has "spoofed" the SNAP toll free information hotline number is not affiliated with FNS (Food and Nutrition Service of the U.S. Department of Agriculture) or SNAP. If you suspect that you are receiving illegitimate calls from 1-800-221-5689, you may file a complaint with the Federal Communications Commission (FCC). If you have already fallen victim to this or a similar scam, please visit http://www.ftc.gov/bcp/edu/microsites/idtheft/ for more information on identity theft.
In The News...
The Department of Health and Human Services (DHHS) has received many inquiries about a Food Stamp (Supplemental Nutrition Assistance Program) policy change that became effective March 2014. The change impacted how DHHS determines a household’s utility deductions when calculating Food Stamp benefits and what type of verification is required as part of the application for assistance.
About the Food Stamp Program
The Food Stamp Program is about good nutrition and health. It provides eligible individuals and households with benefits to buy food items at grocery stores, and other participating food retailers.
The Food Stamp Program also gives recipients a chance to learn more about purchasing and preparing nutritious meals.You may qualify for food stamp benefits depending on your household size, income, expenses and resources. You may qualify even if you own your home, have no home or live with someone else. You can have a job and you don't have to have children as long as your household meets eligibility guidelines.
What You Can Buy With Your Food Benefits
With your Food Stamp benefits you can buy milk and other dairy products; meat, fish, poultry, eggs and beans; cereals, rice, pasta and other grain products; any ingredient used for baking or cooking; fruits and vegetables; cold deli foods for home consumption; ice and water for human consumption; infant formula, some special dietetic or diabetic food and "natural" or "organic" food items; and garden seeds and plants for growing food at home.
You cannot buy any kind of beer, alcohol or wine; any type of tobacco products; non-food items like cleaning products, soap and paper products; drugstore medicines such as aspirin, cough syrup and vitamins; items to preserve food such as jars and freezer containers; any "hot" prepared foods that are ready to eat; and foods not for people such as pet foods.
How You Will Receive Your Food Stamp Benefits
Your food benefits are directly deposited once a month into your Electronic Benefits Transfer food stamp account. You will use an EBT debit card to go shopping at participating grocery stores. At check out, you will use the same card machine used by all other customers. The store clerk is trained to assist you if you need help. You can apply for Food Stamps online at: https://nheasy.nh.gov
Food Stamp Program Work Rules
Are you Eligible for WIC?
If you are pregnant or have young children up to the age of 5 years old, you may be eligible for the WIC Nutrition Program. WIC offers nutritious foods, like milk and cheese and fruits and vegetables, along with nutrition education and breastfeeding support. To apply, call WIC at 1-800-942-4321 or visit the WIC Program's webpage for more information.
Food Stamp Employment & Training Program
If you get Food Stamps, we have services that can help you find and get a job. This is a voluntary program and you can take part in the Food Stamp Employment & Training (FSET) program, as long as you are not also getting FANF cash assistance. FSET Technicians are here to help you with your job search efforts and refer you to other community services. They can help you with your travel costs for your job search at $.21 per mile, up to $40 per month, for up to 6 months per year, once you have joined the FSET program. The FSET Technicians provide this help to you over the phone, and through mail, email and fax. There are no in-person meetings needed to get these services.
Additional Training Information
The Workforce Investment Act (WIA) Program offers free employment and training opportunities for dislocated workers, underemployed individuals, and public assistance recipients. Some of the services that they offer are: occupational skills training, on-the-job training, support services, educational services, job search and job readiness activities, employment strategies and career planning. To learn more about these opportunities, please visit the Southern New Hampshire Services website at: http://www.snhs.org/programs/workforce-development/work force-investment-act-wia/
The Health Profession Opportunity Project (HPOP) is an opportunity for eligible, low-income adults to train for, and find jobs in, the health care occupations in New Hampshire. Case managers work closely with participants to match individual interests and abilities with in-demand health occupations that are available in the labor market. Financial support is available for educational expenses/tuition, and supportive services as determined by individual needs. If you are interested in learning more about this opportunity to pursue a career in the medical field, please go to: http://www.dhhs.nh.gov/omh/hpop.htm
Please call (800) 852-3345, ext 9329 or (603) 271-9329 to enroll in the FSET program. FSET Technicians are available Monday through Friday from 8:00 AM to 4:30 PM.
Once enrolled, job search logs are used to track job search efforts and miles traveled. Job search logs are available to be downloaded (Please note: You must be an enrolled participant in the FSET program in order to receive mileage reimbursement. Call an FSET Technician first if you wish to enroll.)
Forms can be submitted in any one of the following ways:
- NH Department of Health and Human Services
Attn: FSET Technician
129 Pleasant St., Brown Building
Concord, NH 03301-3852
- (603) 271-4637
Attn: FSET Technician
- There are two ways you can submit a log by e-mail. You can either scan the log and send the file as an attachment to an e-mail to FSET@dhhs.state.nh.us; or, you can save the PDF file to your computer, complete the form, and send the file as an attachment to an e-mail to FSET@dhhs.state.nh.us.
Please call (800) 852-3345, ext 9329 for more information regarding the Employment & Training Program.
Food Stamp Nondiscrimination Notice
This institution is prohibited from discriminating on the basis of race, color, national origin, disability, age, sex, and in some cases religion and political beliefs.
The US Department of Agriculture (USDA) also prohibits discrimination against its customers, employees, and applicants for employment on the basis of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual's income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the Department. (Not all prohibited bases will apply to all programs and/or employment activities.)
If you wish to file a Civil Rights program complaint of discrimination with USDA, complete USDA Program Discrimination Complaint Form, found online at www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at US Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at email@example.com.
Individuals who are deaf, hard of hearing, or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).
For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (use this link for a listing of hotline numbers by State); found online at www.fns.usda.gov/snap/contact_info/hotlines.htm.
To file a complaint of discrimination regarding a program receiving Federal financial assistance through the US Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY).
USDA and HHS are equal opportunity providers and employers.
You may also write Ombudsman, NH DHHS, 129 Pleasant St., Concord, NH 03301-3857 or call (603) 271-6941 or 1-800-852-3345 ext 6941. TDD Access: Relay NH 1-800-735-2964 or 711.
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