| Date: | January 30, 2013 |
| Position #: | 12785  |
| Labor Grade/Salary: | 13-15 / $27,514.50 - $34,866.00 |
| Location: | Laconia |
| Video: | Realistic Job Preview  |
| Disclosure Statement (Required for application process) |
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| Contact Name & Phone: | Lisa Landry 603-419-0126 |
| Send Application to: | NH Dept. of Health and Human Services Human Resources 129 Pleasant Street Concord, NH 03301 |
FAMILY SERVICES SPECIALIST TRAINEE - I
NEW HAMPSHIRE DEPARTMENT OF HEALTH AND HUMAN SERVICES
Division of Client Services / Laconia
Starting Salary Range:
TRAINEE – $27,514.50 - $32,097.00
I – $29,718.50 - $34,866.00
VIDEO: Previewing the RJP is required in order to proceed with the hiring process. Please view the Realistic Job Preview .
After viewing, please complete the required Disclosure Statement to submit with your application.
SCOPE OF WORK: Obtain and verify initial and ongoing eligibility data through interviews and collateral contacts and recommend for supervisory approval; process eligibility information; identify barriers and service needs; and make needed referrals for clients of the Division of Family Assistance. This position is assigned to a District Office, and reports to the Administrative or Line Supervisor.
REQUIREMENTS:
Education:
- FSS Trainee - Associate’s degree or two years of education at a recognized college or university and one year’s experience requiring customer service, explaining rules and regulations, interviewing, claims examination or similar audit and verification activities, direct social service delivery, or implementing technical instructions; or an equivalent combination of education and experience.
- FSS I: Associate’s degree or two years of education at a recognized college or university and two years’ experience requiring customer service, explaining rules and regulations, interviewing, claims examination or similar audit and verification activities, direct social service delivery, or implementing technical instructions, one year of which shall have been as a Family Services Specialist Trainee or in similar activities, such as employment as a Case Technician or Fiscal Specialist or other eligibility related work, or job related work in fields such as banking, accounting, finance, auditing, insurance, customer service, marketing, or social services; or an equivalent combination of education and experience.
License/Certification: Valid driver’s license and/or access to transportation for use in statewide travel.
Special Requirements: For promotion to the Family Services Specialist I level, Family Services Specialist Trainees must successfully complete the one year probationary period, demonstrating proficiency in all program areas by: attaining a minimum grade of 70% in a written policy and procedures examination; a satisfactory performance evaluation; and upon recommendation of the Administrative Supervisor. These requirements for successful completion of the one year probationary period also apply to individuals hired directly into Family Services Specialist I level positions.
Employees will be required to pay an agency/union fee.
For further information please contact
Lisa Landry, Supervisor V,
at (603) 419-0126.
HOW TO APPLY: Applications may be obtained from and return to the Human Resources Office at the Dept. of Health and Human Services, 129 Pleasant St., Concord, NH 03301, (603) 271-9344, or dhhscareers@dhhs.state.nh.us and available on the internet at www.admin.state.nh.us/hr, Please reference position #12785 on the completed application. *** In order to receive credit for post-secondary education, a copy of official transcripts with a seal and/or signature MUST be included with the application. Please have transcripts forwarded to the Human Resources office with the recruiting agency. Position will remain open until a qualified candidate is found. EOE
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